HBFS Document process automation Mobile App

Custom web application and mobile application to optimize document flow between departments.

Introduction

HBFS is a comprehensive CRM system, specifically designed to optimize the management of goods receipt, quality control and invoices in a hotel chain. The web platform, developed with React and NestJS, provides an intuitive interface for data management and detailed reporting. The mobile application, built with React Native, allows hotel employees to quickly capture information about deliveries and report any issues, directly from the field.

Challenge

Before implementing HBFS, the hotel chain faced the following challenges:

Manual and inefficient process: Goods receipt and invoice management were done manually, which led to errors, delays, and difficulties in tracking delivery history.
Lack of visibility: There was no overview of inventory, product quality, and supplier performance.
Difficulties in communication between departments: Front desk and administrative teams lacked a common platform to collaborate and share information.

Our solution

HBFS offers a complete solution to these challenges, through the following functionalities:

Digital goods receipt: Employees can scan product barcodes, take photos of invoices and report any discrepancies directly from the mobile application.
Quality control: The system allows for the assessment of the quality of delivered products and the registration of any complaints.
Supplier management: The platform centralizes information about suppliers, allowing for the assessment of their performance and the negotiation of more advantageous conditions.
Customized reports: The system generates detailed reports on product consumption, costs, supplier quality and other relevant indicators.
Integration with existing systems: HBFS can be integrated with other systems used within the hotel chain, such as accounting or inventory management systems.

Technologies Used

React and NestJS: The combination of React for the user interface and NestJS for the backend allowed the development of a robust, scalable and easy-to-maintain web application.
React Native: The technology used for the development of the mobile application, ensuring a consistent user experience on both platforms (Android and iOS).
Other technologies: Depending on the complexity of the project, other technologies could be used such as relational databases (MySQL, PostgreSQL) or NoSQL databases (MongoDB), messaging systems (RabbitMQ) and cloud services (AWS, Azure).

Results

The implementation of HBFS brought the following benefits to the hotel chain:

Process optimization: The automation and digitalization of goods receipt processes significantly reduced the time and effort required.
Improvement of product quality: Strict quality control led to a reduction in the number of product returns and customer complaints.
Increased transparency: Visibility over stocks and costs allowed for more efficient budget management.
Improved collaboration: Communication between departments was facilitated, which led to better coordination of activities.

Conclusion

HBFS is an innovative solution for efficient supply chain management in a hotel environment. By integrating modern technologies and an intuitive interface, the platform offers a number of advantages that contribute to increasing operational efficiency and improving service quality.

Suggestions for further development

Artificial Intelligence: The implementation of machine learning algorithms could allow for the prediction of product consumption and the optimization of orders.
Augmented Reality: Augmented reality technology could be used to facilitate inventory and stock management.
Integration with payment systems: The platform could be integrated with payment systems to facilitate the management of invoices and payments to suppliers.